Privacy Info

Privacy Policy

We are committed to ensuring the privacy of our patient’s sensitive health information. We expect all staff to meet their obligations to collect, hold, use, and disclose health information in accordance with the:

  • Health Information Privacy Code 2020
  • Health (Retention of Information) Regulations 1996
  • Privacy Act 2020

We have systems in place to maintain patient privacy and confidentiality:

  • A robust IT security policy keeps information secure.
  • Health information is stored within a secure and purpose-built practice management system.
  • Records being transferred reach the correct person.
  • Patient information is disclosed with consent and in accordance with legislation.
  • Our physical environment is arranged so that health information can’t be seen or overheard.
  • Health information is collected, used, and stored in accordance with legislation.
  • Significant privacy breaches are reported to the Privacy Commissioner | Te Mana Mātāpono Matatapu and the affected parties.

All new staff receive training about confidentiality, the Privacy Act 2020 and their corresponding obligations at the practice during their induction

Healthone Statement

Please note that this practice is contributing to, and accessing healthcare information from HealthOne –  

What is HealthOne?

HealthOne is a South Island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information.

HealthOne adheres to the principles of the Privacy Act 2020 as well as the Rules set out in the Health Information Privacy Code 2020.  Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested. 

Privacy auditing is used to check that only those directly involved in your care are accessing your information.  To find out more about HealthOne please visit

Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing ”